Terms of Service

1. Who we are and how to contact us

Service provider: pixeldrit.com (PE). Address: 12a Velyka Vasylkivska St, Kyiv, 03150, Ukraine. Email: contact@pixeldrit.com. Phone: +380 669 303 3441.

Legal representative: Sara Costa, Managing Director.

Registration (EDRPOU): 89719835.

2. Scope of services

We provide short-term rental management services, which may include: listing setup support, guest communication coordination, scheduling assistance, and general property administration coordination (the exact scope depends on the selected service package or agreement).

Any pricing, service scope, and timelines are communicated to you before an order is confirmed.

3. Distance/electronic contracting and pre-contract information

If you engage our services through distance/electronic channels, we provide consumer-facing information sufficient to identify the provider before contract/ordering, including business name and address on our official website.

Legal basis (as applicable): Про електронну комерцію : Закон України від 03.09.2015 № 675-VIII.

4. Acceptable use

• You agree not to misuse the website or services, including attempting unauthorized access, interference, or disruption.
• You must provide accurate information when contacting us or submitting inquiries.
• You are responsible for maintaining confidentiality of any account or credentials you use to access service-related information (if applicable).

5. Personal data and privacy

If you contact us or submit lead details, we process personal data to respond to inquiries and manage service engagement. Please review our Privacy Notice for details about purposes, legal grounds, retention, and your rights.

Legal basis (as applicable): Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.

6. Consumer complaints and dispute resolution

If you have a complaint related to the services, please contact us using the contact details in this page so we can review and respond. We will handle consumer complaints/disputes in accordance with the consumer protection rules applicable in Ukraine.

Legal basis (as applicable): Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

7. Limitations and disclaimers

To the maximum extent permitted by applicable law, we provide services on an "as is" and "as available" basis for functionality of the website and coordination activities.

We do not control third-party platforms, communications outside our direct control, or events that may affect availability or outcomes. Where permitted by law, we are not liable for indirect, incidental, special, or consequential damages.

Nothing in these Terms limits your rights that cannot be waived under mandatory Ukrainian consumer protection law.

8. Governing law

These Terms are governed by the laws of Ukraine. Any disputes are resolved according to applicable procedural rules.